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Shipping & Return Policies

SHIPPING POLICY

At Latique.com, we strive to provide a seamless and efficient shipping experience for our customers. Below are the details of our shipping policy:

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  • Orders are typically processed and shipped within 2 business days.

  • The average shipping time is 5 to 7 business days.

  • Shipping times may vary depending on the shipping address and the designer's location, as some products are shipped directly from designers' studios around the world or from our inventory in the United States.

  • Customs duties may be levied for orders above $800 USD depending  on the region and country of your shipping address. Custom duties are the responsibility of the customer and are not included in the product price or shipping cost

RETURN & EXCHANGE POLICY

At Latique.com, customer satisfaction is our top priority. We offer a straightforward return policy to ensure you are completely satisfied with your purchase:

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Standard Returns

  • You can return any item within 7 days of receipt.

  • Items must be returned in their original condition, without damage.

  • To initiate a return, please contact our customer service team at customer@latique.com with your order details.

  • If the item is damaged by the customer, returns will not be accepted.

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Unconditional Returns for Damaged Items or Quality Issues

  • If your item arrives damaged due to transportation or has any quality issues, you can return it unconditionally.

  • Please provide photographic evidence of the damage or quality issue and contact our customer service team at customer@latique.com immediately.

  • We will work to resolve the issue and offer a replacement or refund as quickly as possible.

  • If the item is damaged by the customer, returns will not be accepted.

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Return Process

  • To return an item, securely package it in its original packaging.

  • Include a copy of the original receipt or proof of purchase.

  • Ship the item to the return address provided by our customer service team.

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Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.

  • If the return is approved, we will process the refund to your original method of payment within 48 hours.

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